Administrative Assistant

Company Name:
Omni Hotels
Administrative Assistant - (25572)
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Job Title
Administrative Assistant
OceanFront Resort - Hilton Head, SC 29928 US (Primary)
Omni Hotel Overview
Hilton Head OceanFront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.
Job Description
Summary:To support the Sales and Catering Department in all activities and to achieve the mandate for the department. To support the Director of Sales and Sales Managers with day to day operations and to ensure communication in their absence.
Schedule & prioritize work load to meet deadlines of all managers
Type and distribute all correspondence, including proposals, booking notices, letters, contracts, etc. for assigned managers, ensuring that all correspondence is 100% accurate
Utilize Delphi correctly, to ensure managers are able to accurately track, book and follow-up on all accounts/bookings
Assist Sales Team with all Site preparation and support with sales kits / brochures etc
Assist managers with sales calls and participate in sites, FAMs, trade shows and other related market events as required
Assist Sales with collecting & routing favours (e.g. rooms/loyals/VIPs/upgrades) for individual reservations through the Group Reservations Coordinator. Confirmed Group requests go through Group Reservations Coordinator/Conference Services Manager
Maintain account/booking files and ensures that all information is included in file, i.e. accurate traces, turnover-checklist, history, letters, emails, deposits, letters, etc
Ensures that all managers receive messages in a timely manner. (Messages to include name and phone number of caller, date and time call received)
Coordinated general office functions
Liaise with other hotel departments to help ensure Sales clients' needs are met/exceeded
Performs other duties as assigned by management
Job Requirements
College diploma in Hospitality program preferred
Previous experience in a hotel or a related field preferred
An intermediate level of competence in all Microsoft Office components required
Guest oriented with a sincere, helpful, caring and friendly personality
Able to work well with others
Able to take initiative
Pays precise attention to detail, order and cleanliness
Has exceptional energy, flexibility and professionalism
Enjoys offering exceptional service and meeting the needs of others
Has effective communication skills (verbal, listening & writing)
Has exceptional phone manner
Working knowledge of Opera/DELPHI or related reservations software system a plus
Technically proficient with Microsoft Office, Windows & Outlook
Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule
Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary
Able to assimilate complex information and data from disparate sources adjust, or modify to meet the constraints of the particular need
Proven ability to organize special events effectively with accurate sense of detail
Has strong interpersonal and organizational skills
Strong time management, goal oriented and ability to multitask to meet deadlines
Job Type
Job Classification

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