Coastal Vacation Rentals Guest Services Receptionist
4.
8 Hilton Head Island, SC Hilton Head Island, SC Full-time Full-time $52,000 - $58,000 a year $52,000 - $58,000 a year 5 days ago 5 days ago 5 days ago Job Title:
Coastal Vacation Rentals Guest Services Receptionist Hours:
Thursday-Sunday 9am-5pm Company Overview:
Join the Coastal Vacation Rentals team in Hilton Head Island, SC! We strive provide superb Owner satisfaction and exceptional Guest hospitality, ultimately creating positive, memorable experiences.
Position
Summary:
As a Guest Services Receptionist, you play a pivotal role in ensuring guest satisfaction and operational efficiency.
Your responsibilities encompass prompt communication, proactive support, and a keen eye for detail to elevate our guests experiences.
You will oversee inquiries, manage reservations, coordinate property access, and facilitate various guest needs.
Key
Responsibilities:
1.
Lead Management:
Monitor and promptly respond to leads and quote requests on our booking platform, Streamline, ensuring accurate and timely information.
2.
Communication Management:
Monitor and promptly respond to Airbnb, VRBO inquiries, messages, and emails directed to email protected through Streamline.
3.
Car Pass Coordination:
Order guest car passes for designated areas (Sea Pines, Shipyard, Palmetto Dunes) as required for guest convenience.
4.
Pre-Arrival Communication:
Send pre-arrival texts to guests to ascertain the number of required car passes, ensuring smooth check-in experiences.
5.
Guest Satisfaction Calls:
Contact guests who checked in the previous day to gauge their satisfaction with their stay and ensure property standards are met.
6.
Reservation Monitoring:
Alert Guest Services Manager of any drop in reservations for swift coordination with housekeeping and inspectors for immediate turnaround.
7.
Special Occasion Recognition:
Note owner arrivals, guest of owner arrivals, birthdays, anniversaries, or special occasions for personalized guest interactions.
8.
Customer Service Excellence:
Provide exceptional customer service to owners, guests, and potential new guests, catering to their inquiries and needs promptly and courteously.
9.
Property Knowledge:
Demonstrate comprehensive knowledge of all properties managed by the company to assist guests effectively.
10.
Policy Expertise:
Be well-versed in coastal vacation rental policies, including rental agreements, pool heat, cancellation, pet policies, etc.
ensuring accurate communication to guests.
11.
Amenities Information:
Possess thorough knowledge of guest amenities such as Xplorie to guide and assist guests.
12.
Issue Resolution:
Create and follow up on work orders for guests encountering property- related problems to ensure swift resolution and guest satisfaction.
13.
Property Access Management:
Generate door codes for early check-ins or vendor access and facilitate their smooth entry into properties.
14.
Guest Gift Management:
Assemble guest gift bags and monitor supplies, alerting the Guest Services Manager when inventory needs replenishment.
Requirements:
- Previous experience in hospitality, guest services, or customer-facing roles preferred.
- Proficiency in property management software (Streamline or similar) is advantageous.
- Excellent communication skills, both written and verbal.
Job Type:
Full-time Pay:
$52,000.
00 - $58,000.
00 per year
Benefits:
Free parking Health insurance Paid time off Schedule:
8 hour shift Day shift Every weekend Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Shift availability:
Day Shift (Required) Ability to Commute:
Hilton Head Island, SC 29928 (Required) Ability to Relocate:
Hilton Head Island, SC 29928:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Hilton Head Island, SC Hilton Head Island, SC Full-time Full-time $52,000 - $58,000 a year $52,000 - $58,000 a year 5 days ago 5 days ago 5 days ago Job Title:
Coastal Vacation Rentals Guest Services Receptionist Hours:
Thursday-Sunday 9am-5pm Company Overview:
Join the Coastal Vacation Rentals team in Hilton Head Island, SC! We strive provide superb Owner satisfaction and exceptional Guest hospitality, ultimately creating positive, memorable experiences.
Position
Summary:
As a Guest Services Receptionist, you play a pivotal role in ensuring guest satisfaction and operational efficiency.
Your responsibilities encompass prompt communication, proactive support, and a keen eye for detail to elevate our guests experiences.
You will oversee inquiries, manage reservations, coordinate property access, and facilitate various guest needs.
Key
Responsibilities:
1.
Lead Management:
Monitor and promptly respond to leads and quote requests on our booking platform, Streamline, ensuring accurate and timely information.
2.
Communication Management:
Monitor and promptly respond to Airbnb, VRBO inquiries, messages, and emails directed to email protected through Streamline.
3.
Car Pass Coordination:
Order guest car passes for designated areas (Sea Pines, Shipyard, Palmetto Dunes) as required for guest convenience.
4.
Pre-Arrival Communication:
Send pre-arrival texts to guests to ascertain the number of required car passes, ensuring smooth check-in experiences.
5.
Guest Satisfaction Calls:
Contact guests who checked in the previous day to gauge their satisfaction with their stay and ensure property standards are met.
6.
Reservation Monitoring:
Alert Guest Services Manager of any drop in reservations for swift coordination with housekeeping and inspectors for immediate turnaround.
7.
Special Occasion Recognition:
Note owner arrivals, guest of owner arrivals, birthdays, anniversaries, or special occasions for personalized guest interactions.
8.
Customer Service Excellence:
Provide exceptional customer service to owners, guests, and potential new guests, catering to their inquiries and needs promptly and courteously.
9.
Property Knowledge:
Demonstrate comprehensive knowledge of all properties managed by the company to assist guests effectively.
10.
Policy Expertise:
Be well-versed in coastal vacation rental policies, including rental agreements, pool heat, cancellation, pet policies, etc.
ensuring accurate communication to guests.
11.
Amenities Information:
Possess thorough knowledge of guest amenities such as Xplorie to guide and assist guests.
12.
Issue Resolution:
Create and follow up on work orders for guests encountering property- related problems to ensure swift resolution and guest satisfaction.
13.
Property Access Management:
Generate door codes for early check-ins or vendor access and facilitate their smooth entry into properties.
14.
Guest Gift Management:
Assemble guest gift bags and monitor supplies, alerting the Guest Services Manager when inventory needs replenishment.
Requirements:
- Previous experience in hospitality, guest services, or customer-facing roles preferred.
- Proficiency in property management software (Streamline or similar) is advantageous.
- Excellent communication skills, both written and verbal.
Job Type:
Full-time Pay:
$52,000.
00 - $58,000.
00 per year
Benefits:
Free parking Health insurance Paid time off Schedule:
8 hour shift Day shift Every weekend Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Shift availability:
Day Shift (Required) Ability to Commute:
Hilton Head Island, SC 29928 (Required) Ability to Relocate:
Hilton Head Island, SC 29928:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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